Au99 Terms and Conditions

1 Introduction & General Information

Au99 (bundles au99.blog) is one of Bangladesh's most popular online betting and gaming platforms. These Terms and Conditions ("Terms") govern all use of the au99 platform and constitute a legally binding agreement between you and au99.

By using the au99 website, mobile app, or any related services, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with these Terms, please do not use any au99 services.

These Terms have been drafted with Bangladeshi users in mind. au99 provides full support in Bengali and is committed to delivering the best possible betting experience in the Bangladesh context.

2 Account Registration & Eligibility

2.1 Registration Terms

The following conditions must be met to open an account with au99:

• Must be at least 18 years of age
• Must be a legal resident of Bangladesh or any other country where online betting is not prohibited
• Only one account may be registered per person
• Accurate and up-to-date personal information must be provided
• You must register on your own behalf, not on behalf of anyone else

2.2 Identity Verification (KYC)

Au99 may request identity verification at any time. Withdrawals or certain services may be restricted until the KYC process is completed. The following documents are typically required:

• Copy of National ID (NID) or passport
• Proof of address with a recent photo
• Proof of payment method ownership

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. If you notice any suspicious activity on your account, contact au99 support immediately. Sharing your account credentials with anyone else is strictly prohibited.

3 Deposits & Withdrawals

3.1 Deposit Terms

Deposits at au99 can be made via Mobile Banking, Nagad, Rocket, and bank transfer. Deposits are generally credited to your account instantly. Key deposit terms are outlined below:

3.2 Withdrawal Terms

KYC verification must be completed before making a withdrawal. Withdrawal requests are typically processed within 5–15 minutes. However, first-time or large withdrawals may require additional verification.

• Withdrawals can only be made using the same method used for the deposit
• Withdrawals will not be processed unless deposited funds have been wagered at least once
• Au99 reserves the right to hold withdrawals in cases of suspicious activity
• The maximum daily withdrawal limit is stated on the promo page

4 Bonus & Promotion Terms

Au99 regularly offers a variety of bonuses and promotions. Each offer comes with its own detailed terms. General bonus terms are outlined below:

4.1 Welcome Bonus

• A welcome bonus is available on your first deposit
• Wagering requirements must be met before bonus funds can be withdrawn
• Wagering requirements are typically 10–30 times the bonus amount
• If the wagering requirements are not met within 30 days of claiming a bonus, the bonus will be forfeited
• Each account is eligible for the welcome bonus once only

4.2 Bonus Abuse

Au99 takes bonus abuse seriously. The following activities will be considered bonus abuse:

• Claiming bonuses across multiple accounts from the same device or IP address
• Intentionally placing low-risk bets to meet bonus requirements (arbitrage)
• Multiple family members claiming bonuses from the same method

5 Betting Rules

5.1 Bet Acceptance & Cancellation

Please keep the following in mind when placing bets at au99. Confirmed bets generally cannot be changed or cancelled; however, au99 reserves the right to void bets under specific circumstances:

• If a match or event is cancelled, the associated bet will be void
• Au99 may void bets if there is a clear error in the odds
• In live betting, a bet may not be accepted if the outcome has already been determined
• Any bet linked to evidence of match fixing or score manipulation will be voided

5.2 Maximum Win Limit

Au99 applies a maximum win limit per bet and per day. These limits may vary across different sports and games. Full details are available on each betting section's page.

5.3 Cash Out Feature

Cash Out is available on selected matches. The Cash Out amount is determined by au99 and depends on real-time conditions. Cash Out requests are not guaranteed to be accepted.

6 Prohibited Activities

The following activities are strictly prohibited on the au99 platform. Violations may result in permanent account closure and forfeiture of all deposited funds:

• Transactions involving money laundering or illicit funds
• Creating multiple accounts
• Betting using bots or automated software
• Using another person's account credentials
• Attempting to hack or gain unauthorized access to au99's systems
• Registering with false identity or documents
• Deliberately exploiting errors in the odds
• Fraudulent transactions with other users

7 Privacy & Data Protection

Au99 takes the protection of your personal information as its highest priority. For full details on how we use the data we collect, please refer to our Privacy Policy Available on the page.

• Your information is never sold to third parties
• All data is protected with 256-bit SSL encryption
• Payment data is stored in compliance with PCI DSS standards
• You may request deletion of your data at any time

8 Responsible Gaming

Au99 believes betting is a form of entertainment, not a source of addiction. That's why we provide multiple responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Betting Limits: Set a maximum stake per bet
• Cooling-Off Period: Temporarily close your account for a set period
• Self-Exclusion: Set up a permanent or temporary ban for a long-term break
• Reality Check: Receive periodic reminders about your playtime and spending

9 Account Closure & Suspension

9.1 Closure by User

You may request to close your au99 account at any time. Please complete any pending withdrawals before closing your account. Closure requests can be submitted through the support team.

9.2 Closure by au99

Au99 may close or suspend an account under the following circumstances:

• For violating these Terms and Conditions
• Upon evidence of fraud or deceptive activity
• In cases of suspected money laundering
• If the account has been inactive for an extended period (over 12 months)
• Due to legal requirements or directives from regulatory authorities

10 Limitation of Liability

Au99 is not liable for the following:

• Bets or sessions lost due to internet disconnection
• Delays or errors on the part of third-party payment providers
• Loss of account access due to user negligence
• Temporary service disruption due to technical issues
• Unforeseen circumstances (force majeure) such as natural disasters or government-imposed restrictions

Au99 is always committed to delivering the highest quality of service. Our support team is available 24/7 to assist with any technical issues.

11 Changes to Terms & Conditions

Au99 reserves the right to update or amend these Terms and Conditions at any time. When changes are made:

• A notice will be posted on the website's main page
• For significant changes, notification will be sent to the registered email address
• The "Last Updated" date on this page will be revised

Continued use of au99 after any changes take effect will be considered acceptance of the updated terms. We recommend visiting this page regularly.

12 Contact

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the site
• Support Hours: 7 days a week, 24 hours a day