Betting is entertainment, not addiction. au99 believes that healthy playing habits make life better. Our responsible gaming tools and guidelines will help you stay in control at all times.
Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, au99 enforces it automatically — no risk of overspending.
It's easy to lose track of how long you've been playing. Set a session timer on au99 to trigger automatic reminders or log you out after a set time.
If you need a break, activate self-exclusion for anywhere from 7 days to 5 years. Your account will be completely inactive during this period.
If you exceed a set loss amount, you'll be automatically alerted or your betting will be temporarily suspended. Protect your budget.
At regular intervals, au99 will remind you how long you've been playing and how much you've transacted that day. Stay informed.
Whatever the issue, au99's Bangla-speaking support team is always here for you. Get a resolution in just minutes via live chat.
Online betting and gaming are legitimate entertainment — but they should never become the central purpose of your life. At au99, we believe that Responsible Gaming Means knowing your limits, being able to stop at the right time, and keeping entertainment just that — entertainment.
Many bettors in Bangladesh start out with great enthusiasm, only to gradually lose control. That's not a personal failing — gaming is designed with psychological elements that keep people hooked. au99 is committed to protecting you from falling into that trap.
au99's core principles: We want every member to stay well and happy in the long run. A happy bettor is our greatest success — that's why responsible gaming isn't just a rule for us, it's part of our culture.
Responsible gaming rests on three pillars: Control (managing your time and money), Awareness (knowing when to stop) and Support (seeking help when needed). Keep these three principles in mind and betting will always stay enjoyable.
Research shows that players who set their budget and time limits upfront enjoy gaming in a healthier way for much longer. Use au99's tools to build that habit for yourself.
People don't always realize when their betting habits are becoming a problem. Watch out for these warning signs:
Important: If two or more of the above signs apply to you, seek help now. It's not a sign of weakness — reaching out takes real courage.
Take a moment to think about the questions below. Answer honestly — this is just for you:
Results analysis: If most of your answers are "Sometimes" or "Often", use au99's limit-setting tools and take a break if needed. Talk to our support team for assistance.
Setting limits at au99 is straightforward. Just follow these steps from your account settings:
Log in to your au99 account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Deposit limit, loss limit, bet limit, or session time limit — choose whichever works for you.
Set a specific amount for any period — daily, weekly, or monthly.
After setting your limit, click the "Confirm" button. Changes take effect immediately.
Good to know: Lowering a limit takes effect immediately. However, increasing a limit requires a 24 to 72-hour cooling-off period. This prevents impulsive overbetting.
If you feel you need a break from betting, Self-Exclusion is the most effective step. At au99, the process is completely straightforward and confidential.
Please note: Do not attempt to open a new account during your self-exclusion period. Our system will detect it and that account will also be closed. Your protection is our priority.
Contact the support team to activate self-exclusion, or do it directly from your account settings. Once the exclusion period ends, au99 will welcome you back — but there's no need to rush.
Budgeting is the most important part of responsible betting. With a solid budget plan, betting will never become a financial burden.
Please note: Expecting regular income from betting is unrealistic. It is a form of entertainment. Play when it's fun — never out of pressure.
Au99 is strictly an 18+ platform. We take strong measures to prevent underage access.
If in doubt, let us know: If you suspect a minor is using au99, please email [email protected] or let us know via live chat. We will investigate promptly.
You don't have to face a betting problem on your own. au99 and various organizations are ready to help:
Click the chat button at the bottom right of the site. A Bangla-speaking support agent is always available.
24/7 ServiceFor detailed issues, email [email protected]. You will receive a response within 48 hours.
[email protected]Consult a professional counselor to overcome betting addiction. We can provide the resources and information you need.
Expert adviceContact support to self-exclude or lock your account. Your request will be treated with the highest priority.
Immediate action