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Au99 FAQ — answers to all your questions

From registration to withdrawal — find clear, detailed answers to all your au99 questions right here.

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Au99 FAQ — Complete Answers to Your Questions

Whether you are new to au99 or a long-time member, having questions is completely normal. From opening an account to making withdrawals, bonuses to technical issues — this FAQ page covers all common questions in one place. If you cannot find the answer you are looking for, reach out to our 24/7 live chat support.

All questions Account Payment Bonus Games Support

Account & Registration

All you need to open an account at au99 is an active mobile number or email address and a strong password. Registration takes just 2–3 minutes. An OTP will be sent to your mobile for verification. You must be 18 years of age or older.
  • Bangladeshi mobile number (starting with 01)
  • Valid email address
  • Aged 18 or above
  • Strong password (mix of numbers and letters)

Each person may only open one account at au99. Creating multiple accounts is a direct violation of the platform's rules. If detected, all accounts and accumulated bonuses may be cancelled. Enjoy all features with a single account.

KYC (Know Your Customer) is the identity verification process. It is required for large withdrawals and to keep your account secure. You will typically need to upload a photo of your national ID or passport. Once verified, your withdrawal limit increases and your account is fully protected.

To close your account, contact the support team. Make sure to withdraw your balance before closing. As part of responsible gaming, you can also opt for a temporary break or self-exclusion — Responsible Gaming Page View.

Login & Security

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email — a reset link or OTP will be sent to you. Set a new password and log back in. The whole process takes just 2–3 minutes.

Entering the wrong password multiple times will temporarily lock your account for security reasons. It usually unlocks automatically after 30 minutes. For a faster resolution, contact live chat support and verify your identity.

Yes, au99 supports SMS OTP-based two-factor authentication. OTP verification is required when logging in from a new device or making changes in settings, keeping your account safe from unauthorised access.

Deposit

au99 supports the most popular payment methods in Bangladesh:
  • Mobile Banking — fastest and most popular
  • Nagad — Simple and Reliable
  • Rocket (Dutch-Bangla Mobile Banking)
  • Cryptocurrency (USDT, BTC)
  • Bank transfer (selected banks)

The minimum deposit at au99 is just 200 BDT. You can start with this small amount and enjoy all games and betting features. Some bonuses may require a specific minimum deposit amount.

Deposits via Mobile Banking, Nagad, and Rocket typically arrive within 1–5 minutes. Bank transfers may take 1–3 business days. Crypto deposits are credited after blockchain confirmation.

Tip: Save your deposit reference number — it helps resolve any issues quickly.

au99 does not charge any fees on deposits. However, your payment provider (such as Mobile Banking) may apply their own transaction fees. Any such charges are entirely governed by your payment operator's own policies.

Withdrawals

Withdrawals at au99 are typically processed within 15 minutes. Mobile Banking and Nagad are the fastest options. During peak hours or if KYC is not completed, processing may take a little longer. Bank transfers take 1–3 business days.

Minimum withdrawal is BDT 500. The maximum depends on your account verification level. Fully KYC-verified accounts have a significantly higher daily withdrawal limit. See the terms and conditions for full details.

Common reasons for withdrawal rejection:
  • KYC verification not completed
  • Bonus wagering requirement not met
  • Incorrect payment details
  • Daily limit exceeded
If rejected, contact support to find out why, then correct the required details and reapply.

Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit. Deposit 1,000 BDT and get an extra 1,000 BDT in bonus — giving you 2,000 BDT to start playing with. No promo code is needed at registration to claim the bonus.

Please note: A wagering requirement must be met before bonus funds can be withdrawn. Details on the Promotions page View.

Wagering requirements mean you must place a certain amount in bets before withdrawing bonus funds. For example, a 10x wagering requirement on a 1,000 BDT bonus means you need to wager a total of 10,000 BDT. Both Sports Betting and slots wagers count toward this requirement.

au99 offers a weekly cashback promotion. A set percentage of your total losses from the previous week — usually between 5% and 15% — is credited back to your account every Monday. Cashback typically comes with low wagering requirements or can be withdrawn directly.

Share your referral link with a friend. When they register and make their first deposit, you will receive a referral bonus. Your referral link can be found in your profile settings. The more friends you refer, the more you earn.

Sports Betting

au99 offers betting on more than 30 sports:
  • Cricket — IPL, BPL, Test, ODI, T20
  • Football — Premier League, La Liga, Champions League
  • Kabaddi, Badminton, Tennis
  • Basketball, Volleyball, Hockey
  • E-Sports — CSGO, DOTA2, LOL

Live betting means placing bets in real time while a match is in progress. Odds shift every moment, and making the right call at the right time can lead to big wins. au99 also shows live scores and stats while you bet.

Once a bet is placed, it generally cannot be cancelled. However, before a match starts, you may be able to use the "Cash Out" option to partially withdraw your stake within a set window. If a match is cancelled, your bet amount is automatically refunded.

Slots and Casino

au99 has over 1,000 slots games from the world's top providers, including Pragmatic Play, PG Soft, Habanero, and Spade Gaming. New games are added every week. Free spin features and jackpot games are also available.

RTP (Return to Player) is the percentage of every 100 BDT wagered that is paid back to players on average over the long run. At au99, most slots have an RTP between 96% and 98%. The RTP for each game is listed in its info section — worth checking before you play.

Yes! au99's Live Casino features real human dealers. Play at tables powered by Evolution Gaming, Ezugi, and Pragmatic Play Live via live video stream. Baccarat, Roulette, Blackjack, Dragon Tiger — all your favourite games, available 24/7.

Support

Three ways to get au99 support:
  • Live Chat — visit the site and click the chat button at the bottom right
  • Email — Send a message to [email protected]
  • Telegram — Reach us through the official Telegram channel
Live Chat gets you the fastest response — usually within 2 minutes.

Yes, au99's support team operates entirely in Bengali. Our team was built with Bangladeshi customers in mind — ask any question in Bengali and you'll get a clear, straightforward answer.

Start by raising your concern via Live Chat. If it remains unresolved, send a detailed email with screenshots and your transaction ID. au99 takes every complaint seriously and aims to respond within 24 hours.
Why Choose au99

Why au99 Stands Out

100% safe and trusted

Au99 is internationally licensed and secured with SSL encryption. Your funds and personal information are completely safe.

Fast Payment Processing

Withdrawals to Mobile Banking, Nagad, and Rocket in as little as 15 minutes. Deposits are nearly instant — no waiting around.

Generous Bonus Offers

From a 100% welcome bonus to weekly cashback and referral bonuses — there's always something to claim.

Mobile-first app

The au99 app is available on both Android and iOS. Place your bets easily from anywhere.

Thousands of games to explore

Slots, Live Casino, cricket, football, and 30+ sports — all on one platform.

24/7 Bengali support

Get help any time, day or night. Live chat responses in as little as 2 minutes.

Get Started Today

Got your answers? Join au99 now

Sign up in just 2 minutes, claim your 100% welcome bonus, and start enjoying thousands of games and Sports Betting. Have more questions? Ask us on Live Chat.

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